FAQs Archive - Cash4Cars

Q: What happens if I sell my car and change my mind? Can I get my car back?

Once you’ve handed over your car to us, we’re unable to give it back if you change your mind.

Q: What happens with my road tax and insurance when I sell my car?

You’ll get an automatic refund from the DVLA for any unused period of road tax. You also need to cancel your insurance policy directly with your insurer.

Q: Can I sell my car without road tax?

If we are picking up your car from your private land, garage, or driveway, you can sell it to us without road tax. However, if your car is parked on a public road or you're driving it to one of our Customer Centers on the handover day, you must sell your car with valid, up-to-date road tax. We cannot accept your car without it.

Q: Can I still sell if the owner is deceased?

Selling a car after the owner has passed away can be a challenging task, and we understand that. We aim to make the process as stress-free as possible during this difficult time. Once you have accepted the online valuation for the vehicle, a member of our team will contact you to arrange an appointment for a vehicle inspection. During this call, we will inquire about the vehicle's ownership, and you should inform us that the owner is deceased. We will then arrange a suitable appointment time and location, and request that you bring the following documents to the inspection: • The death certificate of the vehicle owner. • Legal proof of your entitlement to sell the vehicle on behalf of the deceased's Estate. This may be included in the will where you are named, or in a solicitor's letter indicating your entitlement to deal with the proceeds of the Estate. You may be designated as an executor of the will, or there may be other legal proofs that establish your entitlement to sell the vehicle. If there is more than one executor of the will, all named executors must be present at the time of sale before any agreed payment is made. All named executors will be required to provide personal identification proof.

Q: How do I receive payment for my sold vehicle?

At the point of selling your vehicle to us, you can expect to receive immediate payment through bank transfer. To provide you with assurance, our vehicle purchaser will remain with you until the payment has been successfully processed.